Bitdefender GravityZone Endpoint Protection

The prevention-and-hardening core plus ransomware mitigation with rollback. Specifically: Exploit Defense, Web Threat Protection, Network Attack Defense, Firewall, Behavior Monitoring, Risk Analytics, Content Control, Device Control, and Ransomware Mitigation & Rollback. This is what Bitdefender calls "Endpoint services" — the foundational layer that handles the bulk of real-world threats at pre-execution.

No, and this is the distinction worth being precise about. Managing the platform — deploying it, designing policy, tuning exclusions, selecting modules, reviewing what it surfaces on an agreed cadence, and investigating on demand when something warrants a look — is part of the engagement at every tier. MDR is a separate, optional module that buys something specific and narrower than people assume: a 24/7 vendor SOC with the standing authority to act at 3 AM. Plenty of our clients get real human oversight of their endpoint security without paying for round-the-clock coverage they would never use. What we will not do is call the first thing the second — if nobody is on shift overnight, we say so.

EDR makes sense when a client has compliance pressure (cyber-insurance, PCI DSS, SOC 2) that requires demonstrable detection-and-response capability, or when their threat profile warrants the deeper forensics and rollback that EDR provides over the prevention layer alone. XDR adds value for environments with heavy Microsoft 365 / Google Workspace usage where identity-and-productivity correlation matters. MDR is right for clients without anyone watching alerts in-house — Bitdefender's SOC takes the pager. If you are weighing tooling against a staffed SOC, our EDR vs MDR comparison walks through the decision in detail.

Honestly: solid, not top of the field. IDC placed Bitdefender in the Major Players category of the IDC MarketScape: Worldwide Managed Detection and Response Service for Midmarket 2026 (opens in new tab) (July 2026, doc #US52992326e) — one tier below the Leaders group, which in that assessment is Rapid7, Sophos, eSentire, Arctic Wolf, NCC Group, and SentinelOne. We link the report rather than paraphrase it because you should be able to check. What IDC credits is architectural: Bitdefender runs MDR natively on the GravityZone platform rather than as an overlay on someone else's tooling, backed by three follow-the-sun SOCs and a dedicated threat-intelligence function. IDC records two reservations — the service depends architecturally on GravityZone, and Bitdefender keeps human analysts in control of alert disposition, which IDC frames as a quality-first choice with scalability implications as the customer base grows.

Per-seat, per-module, monthly. Each module you add to a client (EDR, XDR, MDR, Patch Management, Full Disk Encryption, etc.) increments the per-seat cost. There is no minimum commitment and no all-or-nothing bundling — you can add EDR to one client and leave another on the prevention core. Anthony aggregates seat counts across all clients for volume pricing through the partner channel and passes the discount through.

For most SMBs, yes — ransomware mitigation with rollback is included at the base prevention tier rather than gated behind a higher SKU, and the multi-tenant console plus monthly per-seat billing fit an MSP-delivered model better than M365 E5 / Defender for Business does. For some Microsoft-heavy environments that already have E5, we can layer Bitdefender alongside Defender; usually one wins on cost and clarity.

Windows workstations and servers, Linux, and macOS as endpoints. Optional modules cover Microsoft 365, Google Workspace, AWS, Google Cloud, on-prem networks, mobile (iOS, Android), virtualized environments, and containers. Coverage scales with which modules a client is provisioned for.

Bitdefender keeps tamper-proof copies of files that are being modified by suspicious processes. When malicious encryption is detected, the original files are restored automatically. In real engagements this has limited ransomware events to single-machine inconveniences rather than environment-wide outages. It is included in every Bitdefender deployment by default — no upgrade module required.

Yes — Bitdefender ships with named integrations for ConnectWise, Kaseya, NinjaOne, Atera, Pulseway, Syncro, Datto, and RG System. Alerts and asset data flow into the RMM/PSA so client-facing reporting stays in one place.